Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped.
Paw-Genix cannot control and is not responsible for any duties or taxes applied to your package. You will be responsible for paying additional charges for customs clearance.
Please contact us within 7 (seven) days of receiving your order. To ensure a smooth return, please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.