Frequently Asked Questions

How to contact us

What payment methods do you accept?

Which countries does Paw-Genix ship to?

How do I know which size to order?

What if my desired product is out of stock?

What if there is an issue with my order?

When will my order ship?

How long will it take to receive my order?

How can I track my order?

Will I have to pay international taxes and duties?

I need to change or cancel something on my order. How can I do that?

Can I return an item for an exchange or a refund?

Will shipping be covered for my returns?

What if the item(s) I received is defective, incorrect, damaged, or missing?



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